An Atlassian product is either a software (for instance, Jira Software, JiraServiceDesk, JiraCore, Confluence, Bitbucket, Crowd, Sourcetree) or e-cloud services (for instance, JiraSoftware, JiraServiceDesk, JiraCore, Confluence, Bitbucket, AtlassianAccess, AtlassianCloudAppsand others).
Each product includes the Atlassian technical support for the entire paid period. Depending on the product type, either the AtlassianSoftwareLicenseAgreement or the AtlassianCloudTermsofService apply to the relationship of the parties.
At the same time, in the cited documents, Atlassianitself claims that there are elements of software in the services and there are services in the software. That is why to many products, both documents are applied. Our employees will tell you more about the Atlassianproducts.