To reduce the inquiry processing time, prepare the application form that will help to obtain all information necessary for handling the request immediately
The user does not trust the Service Desk team
Minimize the number of calls and personal queries addressed to employees. The users will be able to monitor the actual status of the query on the service portal and will understand in advance what and when to anticipate
Weak contact with the developers
Combine services in one service and create a single access point to all corporate services for the user. Integrate Jira Service Management with the system of monitoring and task tracker to accelerate problem solving
Verified approach for modern IT-teams
The user inquiries are scaled and prioritized automatically, you always know what you need to do right now
Service management presupposes that, in the first place, the support team thinks about the convenience and transparency of the service from the user’s point of view. It comes naturally with Jira Service Management
The user comfort is of paramount importance
The system will show the instruction on self-maintained problem solving upon creation of the inquiry and will show to the service department employee notes about similar situations and solutions
Instructions where they are indeed needed
Simple task queue helps to focus
Sustained quality at the summit level
Status transparency
Employees are busy with problem solving and not with notification about the status of the inquiry or the terms of its handling
Automation of regular tasks
You will be able to simplify your everyday work independently without the need to write a code
Integration with monitoring
Get to know about unavailability of the system before the receipt of the user queries
Light scaling
Thousands of extensions will allow Service Desk to develop together with the growth of the organisation
Automatic coordination
There is no need to think about the fact with whom you need to coordinate the inquiry for the access or amendment, the system will send the application to the correct participants automatically
Certified tool
Jira Service Management is PinkVERIFY certified for multiple ITIL processes