less time is spent on the most expensive support channel - the phone - since the driver is able to place a ticket for an insurance case, repair, or fuel chargeback on one’s own
all your fleet data is stored in one place with the events that occurred with each unit. So you could create a report showing how many times did Toyota truck got broken, how many cars are near to end of their warranty, how many drivers are waiting for car maintenance and etc. Just a few clicks - and you see everything. Or, you could add the maintenance schedule to each unit you have and everything will be under control automatically!
🥇comfortable for users
imagine yourself being a driver. You have a lot more important things than waiting on a phone line or seeking a person who’s able to help you process your request. Instead of it, you’d appreciate a customer portal providing you with all you need in one place in a predictable timebox.