We will choose and configure Atlassian products for any business case: from corporate portal to the project management

We will help you to make internal business processes predictable, transparent and manageable


Any business may face similar situations

Not sure about the workload?

Not sure of your choice of the system?

Willing to reduce the support service costs?

We will analyse your processes, automate the reporting
We will design processes, intergrate the system, train your employees
We will fairly tell you about capabilities and restrictions of the Atlassian systems, will help you to make a good shot at hosting and licensing

Want to stop wasting energy for routines?

Not sure how to maintain the implemented system?

Don't get what you are paying for?

We will choose the product for you that will help to streamline and accelerate the company’s day-to-day tasks.
We will help you with creating a transparent system and optimizing the maintenance cost
There is no need to hire expensive experts, delegate the support and configuration to us

Need a license?

Not sure how to ensure GDPR compliance?

Jira is experiencing slowdowns?

We will tell you about types of licensing, choose the appropriate pool. The platinum status of ToolsTrek means favorable conditions for you
We are confident in tuning the Atlassian systems performance
We will provide a service that is GDPR (General Data Protection Regulation) compliant
Our products are designed

to make your work more efficient

Over 17products and 3 900 plugins for your tasks
Our products are designed
to make your work more efficient
Over 17 products and 3 900 plugins for your tasks

Atlassian Product integration

  • Technical support
  • Guidance on business processes
  • Licenses
  • Plugin selection and development of a new ones

Digital system of training and certification for employees

  • Record the course, invite the participants and track the results
  • Onboarding
  • Turn the annual appraisals into a game

Appealing corporate portal

  • News, polls, ideas, training and communication at one place
  • Integration with the Service Desk system
  • Quick configuration without development
CI, CD and other functions for your team with Jira
  • Support of the complete software development workflow
  • Task tracking and testing tools
  • Ready-to-use integrations with version control and assembly systems

Quick and seamless ITIL Service Desk integration with Jira Service Management

  • Management of inquiries for services, incidents, problems and assets
  • Integration with monitoring and development systems
  • PinkVERIFY certified

HR digital services

  • References, sick leaves, vacations and all other important issues at a single point from the PC or phone
  • A clear task queue for employees
  • Cheaper and faster than traditional ways of providing services
  • Quick configuration

Answers to the main questions

about projects in Jira

  • Who does what?
  • Are there enough people for the next year's projects?
  • When will the project end?
  • Can we do it faster?

Сustomer support service

  • Collecting the multichannel feedback
  • The interface is clear to the customer and informative for the customer support service
  • Quick configuration
  • Integration with telephonia and accounting system

Agile project management in Atlassian Jira

  • Kanban/Scrum boards
  • Tools for backlog management
  • Automatic reporting
  • Support of story points
Upgrade of your business processes in 7 steps
On the web site, over the phone or via e-mail.
We will process the application and will contact you to specify the details
We will discuss ways to achieve your goals, hold a demo and prepare an offer
We will help to phrase expectations from business processes and the system
We will design through business processes, system implementation as well as integrations with related systems.
We will agree the details with you and will help to plan all the activities
We will configure the system to the processes so that you do not have to be sorry about it during maintenance

Leave an application


Collection of requirements


Configuration and development


Set the objectives



We will test and document all settings and refinements before acceptance.
Will conduct a system operation training for your users and system administrators

Documenting, testing and training

We will secure hypercare within the first 2-4 weeks of the launch, and then will take care of stability

Launch and support


Became a platinum partner

The first in the list of the Atlassian partners in the Baltics and other regions

We take an active part in the life of the community: speak at the meetups, share experience at the webinars and gladly help the beginners

We support and develop the community of the Atlassian partners

We support vendors

We are a partner of the developers of the most qualitative and popular extensions for the Atlassian products. Among them: Mindville, creator of the add-on for Asset Management, Siebert Media, whose plugins can turn Confluence into a corporate portal, Tempo and others

We proved our competence

Atlassian Enterprise Badge is the acknowledgment of the project implementation in large organisations. We understand the demand for the tools and methodologies and offer comprehensive solutions
Since 2019, we have the status of the Atlassian Platinum Solution Partner.
We will help to deal with the Total Cost of Ownership (TCO) and VAT deduction, to purchase the Atlassian licenses and add-ons on favourable terms
Ensure smooth and easy migration from Atlassian Server products

We’re happy to share migration tips to help you plan your migration with no challenges

Fill in our contact form and download our migration guide
employees take care of your comfort
years Atlassian partners
projects in big companies
Atlassian certified experts
We help to make business more comfortable in several countries

Completed projects

Our partners

Tell us your pains

We will analyse your business processes and offer the best solution
Tell us your pains
We will analyse your business processes and offer the best solution
+371 28741999
Elizabetes 45/47, Riga, Latvia

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
+371 28741999
Elizabetes 45/47, Riga, Latvia

71-75 Shelton Street, Covent Garden,
London, WC2H 9JQ
Toolstrek on business automation

Getting familiarized with new Jira instance

Sometimes people start a journey with a new company with defining why they've been hired, and it's more then relevant for Atlassian administrators.
Well, what to start with when you have to take care of a new Jira instance?
In our experience, the best way is:
👽Collect the system specification (who owns what, what is an infrastructure (for Data Center), what plugins are installed and - a tricky question - are all of them in use, how many users do we have in user directory/using the system in one minute)
🔬Check through the Atlassian documentation if the infrastructure is fine for the amount of users/automations you have
🕵️Ask project owners for their opinion on how it goes with Jira - are they satisfied with the performance, are there unresolved issues in place, what are their expectations about the next automations you'd provide to them

That's it, now you own the technical side and the service development roadmap. When this steps are made, you could plan the next steps - probably some addons should be decommissioned, an infrastructure should be updated and, of course, you shouldn't forget about providing new possibilities for end users.
About Toolstrek Atlassian admin tips